Yoav Tchelet
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A Software-Defined World

A Software-Defined World

Technology, especially software technology, has been changing the business landscape for years; it shall continue to do so for many years to come. Today, thanks to how established businesses and startups have used and are using available software technology advancements to enhance service...

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Making Customer Experience part of your Digital Transformation

Making Customer Experience part of your Digital Transformation

The products and services that your business delivers may be at the core of what brings customers to your brand, and why it appeals, but it’s not the only thing that keeps them coming. To understand why online businesses succeed and keep succeeding, you also need to look at their digital...

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What does AI mean for Digital Transformation?

What does AI mean for Digital Transformation?

When company leaders consider Artificial Intelligence (AI), they often do so in one of two ways. Some business owners believe that it is merely a customer-facing gimmick. There are then those that are convinced it is mere science fiction. However, the reality is very different. We have already...

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Customer Experience & Digital Transformation

Customer Experience & Digital Transformation

Companies today are being forced to change the way that they go about their business. This is largely due to digital transformation. What is so interesting about digital transformation is the fact that it is driven by the customers. Today, customers expect relevant content in relation to what...

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